If you still don’t have internet connectivity, but you’re getting a different light pattern now, try troubleshooting the new light pattern you’re getting. Note: if you’re using eero or your own router, you may need to unplug them and plug them back in again to fully restore your connection. Then you should have internet connectivity. If the next light begins to turn on, wait at least 5 minutes to see if the light turns on and stays solid green. If only the Power Light turns on again, you can contact Technical Support. Wait at least 30 seconds to see if the light directly below the power light turns on and begins flashing. Unplug the gateway from power and plug it back in. If the Power light is Solid Green and all other lights are off, the gateway has lost network connectivity and couldn't If you still can’t access the internet, contact Technical Support. If the reboot doesn’t resolve the issue, try restarting the devices that cannot currently connect to the internet. If you just have the Rogers Hitron Gateway, unplug it from power, wait 10 seconds, then plug it back in. Wait for it to be online (solid light) and then plug the power to your own devices. If you are using your own router or Eero, please unplug the power from those devices and also the Rogers gateway and plug them back in sequence starting with the gateway. 
If the light is Solid Green, the modem should be online and providing internet access. If it stops before that or the is Solid Green and you still can’t access the internet, try troubleshooting for the new light pattern based on the list below.
But, if the Rogers Hitron Gateway starts, wait at least 5 minutes for it to get back to Solid Green, before testing your internet. If none of these steps get the light to turn on and start up the Rogers Hitron Gateway, you can contact Technical Support. It’s important to test different outlets when possible because each outlet can fail on its own. If these steps don’t turn the light on, try a different outlet or plug another device into the outlet. We recommend you avoid using switched outlets when possible as people often turn them off by mistake. Similarly, you’ll want to check that wall plugs controlled by light switches haven’t been turned off as well. If using a power bar or UPS, make sure that it's still turned on and plugged in. Make sure that the power cord is secure to the modem and plugged at the other end. 
If the lights are Off, the gateway doesn't have power.
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